Customer care
Contact & shipping
We are in Liverpool, Monday to Friday, 9am–5pm UK. Email or call — both land on the same bench. Most packing questions are on the FAQ.
- Phone
- 07346 815876
- Hours
- Mon–Fri, 09:00–17:00 UK
Shipping
- UK tracked from £3.95. Free on orders of £50 and over.
- Europe from £9.95. Plain, discreet packaging on every order.
- We aim to dispatch within two working days of a paid order.
- We do not ship seed to territories where import is prohibited.
Batch quality & collector support
Current releases have internal batch-quality records before dispatch. If you believe a current pack has a labelling, count, packaging or batch-quality issue, email the order number, strain name and clear photographs so we can check the record. We do not publish germination or cultivation instructions. Read Batch viability testing: what the archive records or use the collector-order troubleshooting guide.
Trade
Seed banks who want to carry the line: apply on the wholesale page. Retail questions stay on this form.