Customer care
Contact & shipping
We are in Liverpool, Monday to Friday, 9am–5pm UK. Email is the fastest way to reach the bench. Most packing questions are on the FAQ.
- Hours
- Mon–Fri, 09:00–17:00 UK
Shipping
- UK tracked from £3.95. Free on orders of £50 and over.
- Europe from £9.95. Plain, discreet packaging on every order.
- We aim to dispatch within two working days of a paid order.
- We do not ship seed to territories where import is prohibited.
Germination
Current batches are germ-tested before they leave. If a seed will not pop using a straightforward paper-towel or plug method, email the order number and we replace it. We cannot cover seed stored on a radiator. The longer note: Germ tests, not a grow guide. If the bag, the waitlist, or the van is the problem: FAQ / troubleshooting.
Trade
Seed banks who want to carry the line: apply on the wholesale page. Retail questions stay on this form.